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Service Mate

Service-Mate is software dedicated to the management of all organisational correspondence, complaints and service delivery requests / deadlines. It improves staff communication, increases customer satisfaction by tracking work allocated and staff performance: – All within one system!

SERVICE MATE

Service-Mate is software dedicated to the management of all organisational correspondence, complaints and service delivery requests / deadlines. It improves staff communication, increases customer satisfaction by tracking work allocated and staff performance: – All within one system!

Features:

  • Correspondence Tracking - (General Enquiries/Letters / Faxes / Emails / SMS Messages/Internal Memo/Allocated Tasks)
  • Complaint Management
  • Inbuilt Customer Records Management
  • Inbuilt Document Management
  • Electronic Filing (Based on your Current File Structure)
  • Track Individual and Organisation Wide Service Requests
  • Escalate and De-escalate Work
  • Inbuilt Bar Code Reader
  • Workflow Management
  • SMS Integration
  • Full Search Engine
  • Service Request Management
  • Automated Deadline Reminders
  • Internal Service /Task Allocation
  • Full Audit Trail (What, who and when changes occurred)
  • Automated Response Letter Generator
  • Automated Reporting Module (Schedule Reports to your Email Inbox)
  • Single and Multi-Departmental Usage
  • Allocate work to individual or group
  • Full Self-Administration Module
  • Suitable for All Sized Organisations
  • Fully Customisable and Easy to Use

Target Market

  • Government Departments (National and Provincial)
  • Municipalities
  • Legal Firms
  • Statutory Bodies & Councils
  • Funeral Parlours
  • Insurance Companies and Underwriters
  • Private and Public Hospitals
  • Private Companies
  • Multi-National Organisations & Any Other Organisation.

These features will benefit you and your company in the following manner:

  • Feature
  • Correspondence Tracking
  • Complaints Management
  • Service Request Management
  • Inbuilt Customer Records Management (CRM)
  • Inbuilt Document Management
  • Electronic Filing
  • Track Individual and Organisation Wide Service Requests
  • Escalate and De-escalate Work
  • Inbuilt Bar Code Reader
  • Workflow Management
  • SMS Integration
  • Full Search Engine
  • Automated Deadline Reminders
  • Internal Service /Task Allocation
  • Full Audit Trail
  • Automated Response Letter Generator
  • Automated Reporting Module
  • Single and Multi-Departmental Usage
  • What it Does
  • Automatically Tracks and Responds to Letters, Faxes, Email etc.
  • Any Complaint can be tracked and managed – No more lost correspondence
  • All Client Requests for Service or Internally generated Service Projects can be monitored and managed
  • Manages all clients details and builds your own customer database.
  • Electronically Scan and Capture all documents received and Generated
  • Allocates Cases according to your own file structure
  • Has Inboxes/Outboxes for Individuals and For entire Organisation
  • Unlimited escalation and De-escalation of Service Requests
  • Can Read Bar Codes attached to documents or for Speedy file Search
  • Allows for Service Request movement within an organisation or Department
  • Utilises SMS to communicate with clients or internal staff to indicate date of completion or allocated request
  • Search using multiple items, e.g. Names, Reference Nr etc.
  • Get instant pop-up reminders directly on the computer or via Email or SMS
  • Allocate any Task Internally and monitor delivery
  • Track when , who and what changes were made on the system – Has Inbuilt Note Management
  • Automatically generates response letters for service requests via letter, email or SMS
  • Generate Reports Instantly and Schedule reports to be delivered to your email at desired times
  • Caters for Individual Divisions / Units or multiple Departments
  • User's Benefits
  • Customers receive instant feedback and work is allocated internally for completion
  • Set deadlines and timeframes for dealing with complaints from clients or internally
  • Service Delivery Requests and Projects are done on time and Monitored real-time.
  • List of Customers generated and maintained
  • Improves File Retention Easy retrieval of Case Information
  • Allows continuity with file structure in place currently Ensure structured and Neat file retrieval
  • Enables easy viewing of Individual tasks and Organisation Wide Tasks
  • Track Service Requests and escalate to Management or fellow staff and De-escalate to Juniors
  • Utilises Bar Code Scanning to Search Service Requests and labelled Documents
  • Allocate Requests to Service Departments and Track Completion
  • SMS Customers Acknowledging receipt of request or completion date etc.
  • Easily retrieve captured service requests by searching in various methods
  • Keep to deadlines and be reminded of pending or overdue deadlines
  • Internal work allocation is managed leading to easier performance management
  • Full system audit of changes and events
  • Respond to service requests automatically Customer satisfaction increased
  • Full Reports about a variety of information instantly or scheduled for specific times
  • Can Allocate work to individual Unit, person within Unit or other Departments

Service Mate Categories

  • Application Form
  • Application Process

Contact Details

DataOpt Building
59 Kemston Avenue, Benoni
P.O. Box 25, Benoni, 1501

T: 086 123 4568
F: 086 516 8033
E:

Service Mate

E:

FunPol

E:

Parlour-Mate

E:

Client Testimonials

Appreciation of Services Rendered

We want you to know that we are very pleased with the quality and efficiency of service you provide and sincerely appreciate your responsiveness in the way you conduct business. We therefore have recommended your company to others because of our satisfaction with your service.

We look forward to doing business with you for years to come.

Yours Faithfully

-M.S. Mogafe
Group Chief Executive
B3 Insurance Brokers

Appreciation of Services Rendered

The CBE would like to sincerely appreciate the quality, efficiency and responsiveness to its IT requirements throughout your engagement over the past years.

The CBE can recommend your company to others because of our satisfaction with your service should that be required by yourself or other parties.

We continue to look forward to this service and excellence in our current engagements

Yours Faithfully

-Freddy Peta
Finance & IT Manager
CBE / Council for the Built Environment

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